sadly had an awful and illegal experience with them at South Woodford. they failed to address my complaint and now i will have to escalate to the property ombudsman. they messed up my moving in day and the manager Darryl was unprofessional and made numerous mistakes including taking my deposit incorrectly , not having any paperwork ready for my move in until the day i moved. making false promises via email that everything was fine to move in , then demanding i pay the deposit again or i couldnt move in, bearing in mind i already paid all the deposit , signed the agreement had all my belongings waiting . they messed up big time but then to tell me i cant move in until i repay the deposit, albeit it would be returned. this was illegal as advised by a solicitor as id already paid all deposits and signed agreement. it was their mistake and i should not have been bullied into paying. i would have been left homeless that wkend if i didnt pay. horrific experience left me having a panic attack and borrowing more money or i would have been left to sleep in my car until they sorted their own mistake out. now their complaint outcome is half concluded and i was even promised compensation via an email and they ignored that aswell. sadly km now having to escalate with support of a solicitor. they broke many property laws that day and have failed to acknowledge. i have so many emails as evidence and they failed to even discuss this with me.
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