Absolutely harrowing experience with Krystle, in Harborne Haart Branch I have never been spoken to or had to deal with someone so unprofessional and aggressive in my entire life. Not only with me but also towards my child. Hearing my child being shouted at and in tears when answering her own front door to an aggressive STRANGER who is making demands, wanting keys to our home without warning, with no proof of where where she is from (let alone ask to speak to an adult) Absolute bully with no manners, unprofessional, uncivilised and zero credentials. No apology was made in fact when i asked what the issue was and could she prove where she was from she got ruder and more aggressive which was intimidating to my child given the size difference. I made a formal complaint and offered evidence of her disgusting behaviour and bad attitude to show she was unprovoked, Haart ignored this. (seems common reading these reviews) I let it go, did'nt chase it and did not release the footage online as I wanted to forget the unfortunate interaction. However Krystle then went on to make up lies and make jokes about her vile behaviour towards a us with another potential seller whom we know. Luckily again camera evidence put them off using her and has not caused any issues as they could saw for themselves her horrendous behaviour. I can see from all the complaints about her and her terrible management date back to 2022 so not a one off, she sends the same copy and paste apology on. Instead it would be far better to have replied to the formal complaint made to EA relations, to her area manager and to Anna Boylan a response would have avoided all these reviews. Not taking the same feedback given over the years instead of a clear copy and paste response says it all. AVOID AT ALL COSTS.
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