I wasn't going to write a review for this company as I didn't want depress myself by going over old ground, but I feel I must. I feel I must express how from the outset myself and my family were treated abysmally by this company, for one whole year.When we were first shown around the property we rented with Haart, we experienced the first signs that this company wasn't as professional as we were used to. (We have a lot of experience when it comes to rental estate agents) We were told that another family were due any moment (obviously to put pressure on us) because they never turned up, and the rental agent didn't offer to show us around the property, just stayed on her phone in the front room, asking every five minutes if we had made a decision. This made us feel pressured, and it was unprofessional.On applying for the property it caused a huge month of stress as we experienced a lack of communication from Haart. They have a phone line, plenty of staff, but they never answer the phone, and they rarely answer emails, unless they want money off you for the property.We were told the property would be cleaned before our moving in date, but this wasn't done, despite six weeks to do it. The carpets were covered in stains, the fridge had food and what only could be described as bodily hair stuck in it. We had to get the oven professionally cleaned as it was shockingly bad. Again, we emailed Haart, but we had no reply about this, when actually, we should have been reimbursed.Within a week of moving in to our rented property, things took a swift nosedive, and it never stopped until we were free of the place. We had major structural issues, leaks, infestation of pests, mould, rising damp, health and safety issues, and despite us sending probably close to 200 photos and reports/emails/phonecalls, we were largely ignored. I was told on the phone by a female member of staff at the Haart office that I should probably find somewhere else to live and what I was asking for to be done to the property was ridiculous. So, asking for a safe and clean house for myself and my husband and children is ridiculous? This company side with the Landlords, which was obvious from the beginning.My husband paid close to £400 in repairs over the course of the year which was never reimbursed by the company despite all of those maintenance works not being his responsibility, even including a major leak in the bathroom. (Please note, we had a non flushing toilet for six months in which Charlotte told my husband to use a bucket to flush it) and a non working bathroom basin for 8 months. Again, no communication was shown by Haart.One of the bedrooms had a slow leak through the roof which ran down the walls, causing major damp and mould. We informed the company, sending lots of photos, and despite this being a job that should be completed quite quickly, it never was. My husband even phoned to get a quote from a roofing company and was going to pay for it himself. We told Lesley at Haart about this, and she immediately sided with the Landlord. It clearly shows to tenants that despite being in a 'Fully managed property' Haart are only interested in liaising with you if you need to pay them money, or hand back the keys.We had to resort to getting the council involved before our rental was up, and the report was shocking. They found more issues than we were aware of. We would never go with this company again, they are unprofessional, have a lack of care and empathy and they helped on giving us one of the worst years of our lives to date.
Claim your business profile now and gain access to all features and respond to customer reviews.
