Terrible experience with Haart. Enquired the same day a rental property went online (30/08) didn’t hear back so phoned up, was informed I’d get a call back that evening or next morning… I didn’t. So called again the next day to be told the agent letting the property was out of office and would call me the next day…. They didn’t. Decided to visit the area on the Sunday (03/08) so called on the off chance they might be around for a viewing…. Was told no, but not to worry as we are ‘first in line for the property because we were the first people to enquire’ (they genuinely told us this off their own backs), but that they don’t have keys yet but asked when we would like to view, to ensure we can as soon as possible… I made it clear we want the first viewing and for it to be as soon as Monday if that was possible. Monday morning comes around (04/08), I finally get a call from Haart, now excited, calendar open, ready to book the viewing. The guy says ‘sorry an offer has been accepted on the property’….!? Supposedly someone made an offer “before it was listed” on Tuesday 29/08 “based on video viewing” which doesn’t even exist online from what I am aware?The guy who phoned me was then ridiculously rude in response to my upset and questions as to why I wasn’t told about the offer and why they wasted my time. If I had caught his name I would make a formal complaint.I honestly reckon they’ve cheated me out of the property and ‘reserved’ it for a friend or colleague of someone’s internally… or something similar. Such terrible management and I would actively avoid them moving forwards. Unfortunately finding a property is difficult enough, we don’t really have an option on what agent we work with.
Claim your business profile now and gain access to all features and respond to customer reviews.
