honestly would rate minus stars if we could, we were lied to by our estate agent about multiple things during the initial viewing , once we began renting a property we realised we had been tricked into signing a contract, nothing was up to the standards that they had claimed, broken appliances in the flat that took 5 months of complaining and still to this day haven’t been replaced or fixed. Our toilet flush hasn’t been working for the last 5 months and every time we call they say someone is coming to fix it and no one ever shows up. The estate agent put on a kind front to get us to sign a contract and then as soon as the paperwork was filed began to be absolutely vile toward us, incredibly rude. Black mould began developing form the second week in the flat, this was not there in the viewing and was clearly just wiped over and wasn’t treated properly, which is very dangerous and threatening to health. The estate agent confirmed things with us without running it by our landlord which resulted in a lot of problems for us as we were told one thing but the landlord wasn’t aware of this and was told something different. When situations then arose from this the estate agent claimed innocence and blamed us (the tenants), even claimed we were stupid and malicious. I am absolutely gobsmacked that haart could even treat people like this it is absolutely disgusting. They even claimed they didn’t receive our rent one month and we had to send proof of payment , they tried to charge us hundreds over what our monthly rent was when we had already payed the month in advance !!! I would recommend to everyone to stay away from this service and use someone else , you will regret using their services.
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