Welwyn Garden City, Herts - ABSOLUTE SHAMBLES. Property advertised on Boxing Day 2024, plenty of early interest but then died off. Staff turnover is astronomical at this branch, 4 left within weeks, at all levels. Never knew who was dealing one day to the next. We entrusted them with the house keys to do viewings as they came up. BAD MISTAKE because even though we have a Ring doorbell, they would constantly leave the front door unlocked, and then weren't happy when we said they needed to return each time to properly secure the property. House alarm regularly NOT set that we regularly, had to get someone to do a 2 hour round trip to get that relative to do it for us. Back door was left unlocked a few times and our property is not really overlooked either. Regularly leaving all the lights on etc. Now they REFUSE to return OUR keys to us, they have our alarm code as well! Complained several times and fobbed off each time. Submitted written complaints and blah blah responses. Followed their own alleged complaints procedure and Head Office now COMPLETELY IGNORING US as they decided to withdraw our property from their listings because the local branch has NO STAFF is the excuse. That DOES NOT mean you ignore genuine complaints. Head office had the audacity to call us today and ask how our house sale was going etc. They had NO IDEA the listing had been taken down at least 4 weeks ago now! INCOMPETENCE BEYOND BELIEF. Btw, their own alleged complaints procedure says contact branch manager, which we've done several times. Then it says contact head office if still not satisfied, which we have done several times now and NOTHING. We did get 1 email saying branch manager has responded. Yes but the point being is we want to take things higher, therein lies THE MASSIVE CLUE! We have asked Head office to get the area manager to contact us, that particular request done three times now, and was last done AT LEAST TWO MONTHS AGO NOW and STILL ZERO CONTACT. Makes you wonder if they need to carry out a welfare check on that person in case they are incapacitated in their office somewhere? House sale now fallen through mainly due to them not updating us or being willing to find out from alleged buyers what was happening! AVOID THESE FOOLS, you will not regret it. AND NO WE ARE NOT INTERESTED IN YOUR COPY AND PASTED 'we have reached out to you' standard responses to try to make you look good on here
Claim your business profile now and gain access to all features and respond to customer reviews.
