Unfortunately, this isn't going to be a good review. We were trying to sell our house and in July, we signed up with Haart (Norwich city branch). In the time that we were with them, communication was minimal, unless one of us went into the office. A couple of weeks ago, we decided to change agents, due to the poor communication and zero viewings. I went into the office to ask for my keys back, only to be told by Charlotte, the manager, that they had no keys for our house! After an assurance that they most certainly DID have our keys, I received a message from a member of staff, with a photo of my keys, and an explanation that they had been put onto someone else's keys with a different address! A minimal 'sorry for that' is expected to suffice. A search to find an independent contact (area manager) to complain/explain to, hit a brick wall, because the website has no information whatsoever, and even the helpful bot cut off the messaging when I asked for the information. I would have preferred to speak with the company directly, but lack of contact info has prevented that. So, Trustpilot it is. My advice to prospective house sellers is DON'T EVEN CONSIDER HAART. They don't appear to have any form of customer care training and from my experience, no communication training either.
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