Finally got some of my deposit back after nearly 4 months of stalling on their end. Had to go through a dispute after they tagged on some extra charges way past the allowed period by THEIR contract and refused to elaborate. Then after me having enough and settling the dispute they (Saira) stopped responding altogether. Waited for the full 30d of the dispute + the extra 10 days they were given. Claimed to have not seen the TDS emails, nor our requests ... Also according to Saira, if you want to complain about Saira you do that via Saira, and not the branch manager (according to their policies).Also the last (of quite a few) maintenance issues I had (oven broke for 5th time) took them 2 months of constant emailing and calling for a contractor to even give me a call back. By then I had it sorted already as I wanted to eat cooked food again.Funny way of converting 5 to 10 good google maps reviews into bad ones, as they beg you to give them 5* for every little thing they are contractually obligated to do. Also funny is their trustpilot score is vastly different than their google reviews
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