I had a very frustrating experience with haart Agency. I contacted them about viewing a property and explained that both my dad and my uncle who traveled down from London would be attending. I initially asked for a 2pm slot, but they told me this wasn’t possible because of an open house at that time. Instead, they suggested we join a 10am viewing.I checked with my uncle, confirmed he could make it, and called the agency back to let them know we would be there for 10am. My uncle made the trip, but when we arrived, nobody from the agency was at the property. When I called to ask where the agent was, I was told the viewing “hadn’t been confirmed.”This was extremely unprofessional and a complete waste of time — especially considering my uncle had travelled from London. If the viewing wasn’t confirmed, I should never have been told that 10am “should be fine.” It left us standing outside a property for no reason and caused unnecessary frustration.
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