A Let-Down After Initial PromiseI used this agency to let out multiple properties over a two-year period, and unfortunately, the experience declined to the point where I had no choice but to move on.For a company of this size, the lack of structure is unacceptable. Properties in Bedford are managed by teams based in Milton Keynes or Northampton, meaning you rarely speak to the same person twice — a fragmented and inefficient system that causes more problems than it solves.Even more disappointing is the fact that basic tasks included in their full management service were consistently difficult to get actioned. Requests were often treated as though they were favours, not contractual obligations.Initial onboarding was smooth, but once they secured my business, the standard of service dropped significantly. Professionalism, accountability, and consistency were lacking throughout — all critical qualities in a property management company, and all noticeably absent here.
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