Dear Lillie May & HaartOn March 28th, I came for a viewing at the property on Winson Street. After the viewing, I expressed my interest in the property, and you asked me to make a holding deposit of £219.23 on the same day. I made this payment on Thursday.We began the referencing process on Monday, and our planned moving date was set for March 11th. The referencing concluded on March 8th. However, when I inquired about the moving process, you mentioned that your company and the landlord were facing issues regarding one or two matters, which you did not disclose to us. You assured me that you would keep us updated since we were okay with waiting for you and the landlord to reach a resolution.As the moving date passed and there was no further communication, you informed me around the 15th that you could no longer hold on to our money and would process our refund. Since then, I have been trying to reach you for updates, but there has been back and forth with no actual refund issued and no responses from you or your team regarding this matter.I am writing to formally request my refund. If I do not receive it promptly, I will have to consider making a report to my bank for fraud.Thank you for your attention to this matter. I look forward to your swift response.
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