Having bought and sold 10 houses in the past, this was, without doubt, the worst experience with an estate agent.Firstly, beware of their contract. It states 14 weeks, but you can’t give them the two weeks notice until the end of the contract, which actually makes it a 16 week contract. They completely over-valued the property initially – you would have thought a professional estate agent would be able to see that there were obvious issues which would need attention. I had to spend over £16,000 to bring it up to a standard that would sell for anything near the value that they initially gave it.But worst of all is their communication with clients and internally. I was told by Soraya Rankin that a buyer had sold their property – she even put it in writing – only to find out six weeks later that their property was under offer, NOT sold. Information that I sent to Soraya was not shared with her colleagues, and therefore I would receive calls from colleagues asking me questions I had already answered.Beware, they use a limited number of standard emails that they do not adapt to for your personal situation, so they make no sense at all. And whenever you call them, you get through to a central office who can only pass messages on, some of which never reach the recipient. I moved away from the agency, after complaining about Soraya to one of her colleagues, and placed it with a competitor, as I was so unhappy with the standards being provided. The second agency sold it to a buyer who had originally viewed the property with Haart Hucknall, so I was passed back to Haart, who strangely allocated Soraya as my point of contact again. Very annoying!
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