We engaged a service to sell our house, and the experience was incredibly disappointing from start to finish. Just before signing the contract, the agreed commission was altered, which felt uncomfortable and unprofessional. Communication was consistently lacking — we were promised urgent call backs that never materialized, and even the agents for the property we were purchasing had difficulty reaching the service to confirm the chain. The advertisement and photos were poorly executed, and it seemed like minimal effort was made to market the property. The service failed to instruct the buyer’s solicitors as requested, causing delays in the chain and nearly jeopardizing the sale. Record keeping seemed inadequate — we were even asked how much our own house had sold for. On completion day, the service did not arrange the key exchange properly, leaving us to handle it ourselves. Despite these issues, the representative managing our sale sent an unsolicited email celebrating a recent promotion, which felt inappropriate given the mismanagement of our sale. Overall, the service was more of a hindrance than a help in our experience. We would not consider using them again or recommending them.
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