We engaged Habify to replace the polycarbonate roof of our 4x4m conservatory with a new warm tiled roof, and subsequently to replace the existing gutters and fascias on the home and garage to match those newly fitted to the conservatory.The work entailed on-site visits by four constructors working in pairs, two plasterers, a painter and an electrician. The conservatory work took 5 days, with 2 days painting a week later, and the gutters took 2 days.Despite very cold weather, the standard of the work was generally good to excellent, and we are very pleased with the outcomes. The ceiling plastering in particular was of a very high standard. The workmen were industrious, pleasant and competent. All waste materials were removed from site promptly, although we subsequently found some discarded nails, screws, etc., which we needed to clear up.Our main issue concerned communication. The commencement of the conservatory work was delayed by over 2 weeks, but we had to communicate proactively, rather than being informed in good time before the expected start date, and we found the staff manning the customer helpline to be uninformed and unhelpful. This was stressful and prolonged the upheaval within our home. In contrast, demands for the deposits, stage payments and on completion were always extremely prompt. We received a small discount in recompense. The work on the gutters and fascias was undertaken 2 weeks or so before the estimated start date, following an issue with a job elsewhere. This rescheduling was at 24 hours notice.Overall, the standard of workmanship was high and we thank them for all they did for us, but we could not recommend the company owner, Hugo, personally, because of the impact of his lack of communication and customer care.
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Habify is a local, independent company based in Norwich, supplying and installing premium windows, doors, and home improvements. We work with homeowners across Norfolk, Suffolk, and Cambridgeshire to deliver expertly fitted, energy-efficient solutions that elevate comfort, style, and performance.
We believe improving your home should be exciting, not stressful.
That’s why we’ve built Habify around values that put you first, from your first enquiry to the final finish.
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