We live in Essex, we contacted Gary at habify first he came out and gave an outstanding talk about how good habify was and we went with this, we paid a great deal of money to have the roof changed and for it to be plastered and wired up and so on.Plastering inside wasn’t great, actually terrible, l offered to have our plaster but l believe he was more expensive so anyway Hugo organised for the plaster to attend there was a mix up there of timings the roof took longer than what it should have done and Hugo had to come and help out.The 2 guys that carried out the main roof where quiet good, but communication between Hugo and workmen was terrible!The was abit of the roofing that came off which they had to return and re-do but because we are so far away we had to be fitted in.The workmen replaced all the window boards inside of the conservatory and now for at least month l have sent pictures emails and telephone calls, l have spoke to Hugo once about 2 weeks ago and since hasn’t spoken to him as he hasn’t not replied back at all.The window board is coming away from underneath the window, the one time l have spoken to Hugo he didn’t want to take responsibility for this.But if the workmen had removed the window boards that were already there and not just stuck larger boards over the top then maybe the job would have been done properly.I have been trying consistently to contact Hugo, for a response regarding this issue to where he just is not coming back.I know they are a couple of hours drive but they didn’t mind taking the money but are not very quick or even bothered to come back when there are issues!I am appalled and before you use habify just remember they do extremely good lip service, and issues please bear in mind the may or may not get resolved, and when you are spending large amounts of money1- you need all facts2- even though all work is guaranteed it’s not with habify, as l have found out3- read between the BS/Lipservice that Hugo gives. Iam very disappointed that l have had write just to try and get some resolution from Hugo.
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Habify is a local, independent company based in Norwich, supplying and installing premium windows, doors, and home improvements. We work with homeowners across Norfolk, Suffolk, and Cambridgeshire to deliver expertly fitted, energy-efficient solutions that elevate comfort, style, and performance.
We believe improving your home should be exciting, not stressful.
That’s why we’ve built Habify around values that put you first, from your first enquiry to the final finish.
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