Overall we are very happy with the transformation as it has turned a cold/hot/damp room that was largely a dumping ground into something usable.Unfortunately we were unlucky in that what should have been a 5 day process turned into 5 weeks, largely due to the works starting on the May bank holiday week. Whilst Justin the fitter did a sterling job in getting the old conservatory stripped out and the new one built in 4 days, we missed the slot for the plasterer (and subsequently the electrician) and spent the next 4 weeks either waiting for trades to turn up or having to chase up with the office when they didn’t, which happened 2 or 3 times. This was made worse by the fact that we were given arrivals of 8am, including a couple of Saturdays, so weren’t too impressed when no-one showed up.I work as a project manager in the construction industry, so we are well aware of the labour shortages at the moment which clearly didn’t help matters. However, it felt like we had to do a lot of chasing to find out what was going on and report that no-one had appeared which really should have been down to Habify to manage and not us. My suggestion would be that there needs to be a bit more hands-on oversight of projects so that issues can be quickly followed up on and customers aren’t left hanging when things don’t work out, as will invariably happen from time to time as that’s how construction goes. I also feel that we could have done with a bit more in terms of checks that we were happy with the finished article before we were asked for the final payment, eg the chance to snag and feed back issues with someone present. As it was we didn’t see anyone from the office after the initial quote visit and I had to respond to the final payment request email to say that we wouldn’t be paying until a couple of issues were resolved – to be fair the issues were quickly resolved and our delay in payment was accepted – but again we had to bring it up; there wasn’t any post-completion check or request for feedback (other than to leave a review).As I said at the beginning we are now very happy with the works, some 4 months after everything was finished and would be happy to recommend Habify, but would strongly suggest that anyone booking in the works makes sure they get a 5 day week in which the works are to take place.
Claim your business profile now and gain access to all features and respond to customer reviews.
Habify is a local, independent company based in Norwich, supplying and installing premium windows, doors, and home improvements. We work with homeowners across Norfolk, Suffolk, and Cambridgeshire to deliver expertly fitted, energy-efficient solutions that elevate comfort, style, and performance.
We believe improving your home should be exciting, not stressful.
That’s why we’ve built Habify around values that put you first, from your first enquiry to the final finish.
See more
