I had to return a product because I ordered the wrong item. From the start, the process was already inconvenient, as customers are required to pay for return shipping themselves.I returned the product using a tracked shipment specifically to have proof of delivery. According to the tracking information, the return was delivered 17 days ago, yet I still have not received any refund.The company claims they need to “check with their warehouse”, which is not acceptable. Under EU consumer law, refunds must be issued within 14 days after receiving the returned goods. This deadline has clearly been exceeded, and I am still waiting, meaning the delay will likely continue.To make matters worse, they are now asking me to provide a signed delivery confirmation from their warehouse, which is unreasonable. As a customer, I do not have access to their internal warehouse documentation. I have already provided valid proof of delivery via the carrier’s tracking system.Overall, this experience has been frustrating and unprofessional. The lack of accountability and failure to comply with EU regulations is very concerning. I strongly advise potential customers to be cautious, especially when it comes to returns and refunds.
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