I purchased 2 vanity units €1,500 in January '26. In stock, no prob. 10-12 Days delivery time. Feb came and went by still no delivery. I sent numerous emails, always including my invoice reference number and photo of vanity with left side sink. They repeatedly replied, I will receive delivery soon. I had plumber booked to install unit. He was waiting and waiting and had to move on to other renovations. After 2 months I received 1 vanity unit. I emailed to ask where was the other vanity unit, 100cm unik ella Rocca with left side sink. They said there was a manufacturing problem. I infirmed them that they had the same, but smaller vanity 80cm on website and that I would take that instead. They never replied. 17 mar they said my unit 100cm was on the way and I should have it in 6 days. I booked plumber again. At this stage my renovation was so delayed because of this. 2 weeks went by I received nothing. No correspondence from Habitium so emailed again with my order number and photo of my unit with left side sink. Plumbing/ electrics were fitted to suit this unit. I emailed again for an update. Habitium now said there was a problem with shipping company . I was so stressed because the plumber was under pressure too. April 2026 after 3 months nearly waiting,it finally arrived. Booked plumber again. I was happy, but when the box was opened it was the wrong unit. The sink was in the centre. Not suitable for my plumbing/ electrics . Plus the 2 corners were badly damaged and broken. I was absolutely devastated. Emailed Habitium to inform them. Sent photos of damage also. They had the audacity to say that this is what I ordered and they didn't even acknowledge the damage. Im so upset by all of this. I sent them an email with my order number invoice and details, showing left side sink. I have never experienced such bad service from any other company ever. I am left shocked by their reply. After 3 months of waiting for my unit, I'm now so exhausted from this horrible experience. My whole renovation project has been delayed. I have the wrong unit with no possible solution offered by Habitium. I cannot wait any longer. I will never purchase from this company again. Nor would I recommend them. I advise others to take caution and be aware of this mal practice. Not a satisfied customer at all. B
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