They charged for an initial consultation, then assigned a trainee who mainly communicated with the barrister. The barrister briefly summarized my case, which I could have done myself. If you're going to represent someone, you should disclose that a trainee will be handling the case and adjust fees accordingly. My experience felt dismissive, and the trainee was not helpful when I sought assistance with my response letter. A focus on better communication and client respect would greatly improve their service.
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