I recently bought a freestanding dishwasher directly from the company. The purchasing process was straightforward, and the delivery was scheduled for a specific day with a time window provided. While other services may offer more flexibility in timing, this isn't a major drawback. Installation was handled by a third-party service for a reasonable fee. However, some issues arose later that day, partly due to my existing plumbing, but the service didn't clearly communicate what they could and couldn't do. Then there's the AI assistant, which I found to be quite slow and repetitive, often asking questions it should already know the answers to. It struggles with direct inquiries despite claiming it can assist. Additionally, it fails to recognize registered products and attempts to re-register them. On a positive note, if you inform it that you need human help, it usually connects you to a real person, and so far, they seem to be based in local call centers. Unfortunately, I haven't managed to reach the technical support team yet, as I've been redirected to the repair team instead.
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In little over 35 years, Haier has become the leading white goods manufacturer in the world with over 10% of the market share.
