My Candy tumble dryer was part of a batch identified as having a safety risk and that needed minor remedial work. Organising a visit took ages. The first engineer visited and everything seemed Ok, however as he did not provide Haier with clear evidence the work was done properly another visit was required.
The second engineer, left a handsome black boot print on the front of my machine and did a botched job rehanging the kitchen unit door pushing broken screws into holes so it would look like they had been fixed in properly. The icing on the cake was that after this visit my tumble dryer never worked again. I called Haier and a third engineer arrived to "confirm it was no longer working".
As we were now past the time of the year clothers can be reliably dried outdoors I had to replace the dryer.
Strangely Haier kept booking more visits for British Gas engineers to do the remedial work even though I told them I no longer owned the tumble dryer that was part of the safety notice. Through all of this I spoke to a series of slopey shouldered service agents, four in one 18 minute call who just transferred calls from one to another nobody taking any ownwership or action.
In the end I got the final brush off emails from Haier with banal responses like:
"I am sorry you have experienced these issues"
"This will be it reviewed and picked up internally as we wholly agree the experience has been unacceptable with numerous points of failure."
All the time no meaningful action and no acknowledgemt that all of this left me with the expense of replacing what had been a functioning appliance before the second engineer visit.
If I wasn't out of pocket and so angry I could laugh. I'm probably not alone, my experience looks broadly similar to
Dan 3rd Jan
Nicola 20th Nov
Gareth 15th Nov
Happy shopper (really) 4th Nov
Gary 3rd October
Etc. etc. etc...
Mr Perrone .. If you are still MD for UK and Ireland you should have a look into your customer service proposition. It's pretty dreadful.
Thsi whole thing has done on for ages, I'll date the experience today when I received the latest meaningless response from Haier UK.
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In little over 35 years, Haier has become the leading white goods manufacturer in the world with over 10% of the market share.
