My first consultation was in June 2021. I was advised I needed 2 surgeries and was promised great results with a full head of hair again. I decided to have one procedure done to see the results before doing another. Prior to my first surgery, as I was paying I was informed that I needed PRP treatment in order for the transplant to be effective and for the grafts to survive. The treatment put me out of budget despite my conversations with the dr who knew my current situation - we had agreed a fixed price for both operations. But as I wanted the surgery to be a success I made the adjustments to make the PRP treatment possible. During the surgery it was extremely uncomfortable with my neck in agony and what seemed to be a handful of colleagues popping in and out and working on my operation on a rotational basis and no communication. Post surgery I was asked to leave a good review which I denied as the process had only just begun. Fast forward 6 months I was asked to send pictures of my hair which I did via WhatsApp which were ignored.We are now at the 12 month mark and what should be the end result and it is far from satisfactory. The coverage of hair is minimal as I was promised each graft would produce at least 3 strands of hair to cover my the area. The direction of hair growth looks unnatural and the texture is completely different to the rest of my hair. I sent an email following my 12 month check up with photos and I was immediately phoned and asked to come down. I denied as this is a 2hr round trip just to have a discussion so I asked for a video call. I was due a call a week ago and the receptionist (who has been the nicest in the whole situation) mentioned they had to postpone to today. I received no call - I phoned up reception to then hear the dr was in a meeting but failed to let me know this and was told he would call me back. No details of how the video call would happen. Truly appalled by the service considering the amount of money and care the show you pre op to then leave you hanging post op despite their website promising they will correct mistakes. I am requesting compensation in a form of correcting the surgery to show better results and a discount on my 2nd operation.
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Hair loss can be a stomach turning moment, with a stressful effect of not understanding what solutions are available for you on the market. We here at HGC can not only find a solution for you, but provide the level of service you deserve, and increa...
