Hairvivi provides very inconsistent customer service and FAKE PROMISES on their website. I was willing to pay $700USD for a wig with the stated promise of worldwide expedited shipping and orders filled within 48 hours. I placed my order and received no update on my order for over 5 days. I had to contact hairvivi myself only to find out the item was out of stock and I have to wait for the wig to be assembled. THIS SHOULD HAVE BEEN COMMUNICATED RIGHT AWAY. I have cancer and have just lost my hair to Chemotherapy. I needed a wig right away and I chose this company because of their so called “fast shipping and great customer service”. I should not have to contact them to find out where my item is.
For the delay they offered me a $35 coupon for my next order WHICH IS A JOKE since $45-$50 coupons are already available on their website or through instagram. They couldn’t even offer me a discount on my current delayed order!?
I still have not received any shipping information and if I do not get an update by next week I will contact my credit card company. I am completely insulted and disappointed with this company. DO NOT BUY!
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Hairvivi Specializes in Pre-Plucked and Pre-Bleached Lace Front Wigs & Full Lace Wigs that Can Be Worn Straight Out Box. Shop Lace Wigs With the Most Realistic and Natural Looking. Free Express Shipping Worldwide.
