I wasn't satisfied with the fit of the items I ordered and anticipated returning them for a refund or exchange. I requested a gift card, as I intended to reorder in a different style. The fabric quality was excellent, and I could tell it would wash and wear well. I was pleasantly surprised to receive a gift card for credit and to be advised to keep the items. They even added an extra percentage to my gift card. Initially hesitant to order, I was encouraged by a friend's recommendation and hope the new items fit me better. Interacting with customer service was also quick and straightforward.
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