Shocking service and communication received today. Booked car in for brake fluid and MOT. Asked for a courtesy car, none available. Not a problem. Advised that I would be waiting as needed car back as soon as possible. Seen other customers come and go. Coming to tell other customers of their updates. Me… waited a total of 5 hours for an MOT and brake fluid! As no one came near me for 3.5 hours went to speak to the person who checked me in. Asked for an update. He asked me what my name was! Great start. He looked on computer and said I will go and check. He advised great news it’s passed its MOT. I said wouldn’t expect anything less its got 12,000 miles on it. Just doing brake fluid. Waited another hour he comes over… won’t be long! I said I hope not it’s nearly home time. He looked confused and said not really. I said I’ve been sitting here 5 hours and no one has come to give me an update. He said I spoke to you before. Yes because I spoke to you. He then tries to patronise me and said how can I explain this as if I’m some kind of idiot. You didn’t advise you were waiting. I said I did and when I checked it it was already on my paperwork! No he said you didn’t book in a 2 hour appt. We have waiting appts. I said this is the first time I have been here. I wasn’t aware there were 2 hour slots I could book and no one mentioned this this morning. Came to trust pilot to give this feedback but having only 1.9 star rating it clearly shows you don’t care about customers! Do better!
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