I went into register my interest with a sales advisor in hopes of buying my second vehicle from HJ Chester. This was October 2019. I never once heard anything from them since this date. Even today, now in November 2020. I even rang my allocated sales advisor to find out what they would give me for my current car at the time- she said she would ring me back which she did not. I understand that there’s a global pandemic but to not even receive a phone call to tell me like ‘hey there’s something here similar to your description’ or ‘I think you might like this’ is awful when I’m wanting to give them my money. I didn’t, I bought a bmw elsewhere instead. Sad really as I do like to use main dealers but I just have lost faith in their sales advisors attitudes. Totally neglected a customer.
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