FORCED by Halliwell Jones (Chester) to pay Halliwell Jones for a mistake made by Halliwell Jones. Never using Halliwell Jones again; proven incompetence, time and time again. Foolishly gave them a second chance years after vowing not to go there again. Was told that I might as well have an oil service even though the car had recently had one, because oil servicing is part of the car service pack and would not be charged. So I agreed to this based on Halliwell Jones’ recommendation, even though I would not have had this done if I knew they were going to go back on their word and charge me an extortionate fee for unnecessary work. Went to pick car up and it was suddenly chargeable. This is despite me being introduced to the service pack when I booked over the phone via Halliwell Jones head office and then checking in person when I took the car in. So the ‘free’ oil service was confirmed independently by TWO people and then turned out not to be true. The car had recently (within last six months) had an oil service elsewhere, so was not in need of one. If I had known that I would be charged, I would absolutely not have agreed to Halliwell Jones’ suggestion of a ‘free’ oil service today. Absolutely garbage service. I have to say, I really do not care about whether the car is washed, whether I am offered tea or coffee or any of the other frilly bits around the edges; the main point of business should be quality work on the car and competence in the workforce when it comes to service plans, record keeping, invoicing and most importantly accurate communication with customers. They would not budge; refused to remove the charge for the unnecessary oil service that they recommend I have “seeing as it is covered by the service plan”. Please work on the competency of your workforce, on the core part of the work (i.e. servicing and book/record keeping and clear communication with customers). Only then should you work on the bright lights and silly sofa garbage around the edges.
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Welcome to Halliwell Jones MINI, Chester. Your authorised local MINI retailer, with excellent offers on new and approved used MINIs. Visit us today.
