My Wife dropped her BMW off here for some bodywork repairs due to a minor accident. The work involved was to replace a door and respray one side of the vehicle.The work took approximately 1 week.When my Wife went to collect her vehicle she noticed a crack in the windscreen. When she questioned Simon the bodyshop manager he tried to say it was there when the vehicle arrived! My Wife had to drive the car away from the garage as they were closing. When I phoned Simon he said he would have to do an investigation, even though we had received a full check of our vehicle via email, that said there were no issues with anything when it arrived at Haliwell Jones! In the meantime my Wife was supposed to carry on driving the car with a cracked windscreen! Transporting our 2 children to and from school!! 2 days later I phoned Simon and he said they would replace the windscreen. Hallelujah!!! No apology given and we were made to feel like we had lied.My Wife can only drive automatic vehicles and with Haliwell Jones apparently only having 1 automatic courtesy car we were made to wait almost 2 weeks. By this time the crack had got a lot worse. 27 inches long!!!I am appalled at the service given by what you would like to think is a higher end garage.The advice I would give to anyone considering going here is to check your vehicle thoroughly before and after they have worked on it. Better still don't use them.
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Welcome to Halliwell Jones MINI, Chester. Your authorised local MINI retailer, with excellent offers on new and approved used MINIs. Visit us today.
