I dropped my BMW 320D off to change the front & rear brake pads & a brake fluid change. (£500) I called in to collect my vehicle (which is in excellent condition for its age being lovingly hand washed & polished on weekly basis). Upon checking my vehicle I noticed that there was a small chip to the paintwork on the rear bumper showing the black colour from the plastic underneath......I immediately informed the service staff who said that she would inform the service manager....After waiting for 25 minutes & them taking photographs on their phones I was advised that they would need to check the vehicle prior condition sheet, check the cctv, speak with the technician and investigate the damage prior to them getting back to me when I would need to return to the dealership.....the complimentary pressure car wash was a waste of time also as the front of the car had dead flies and their blood still on it.Not a patch on Halliwell Jones Warrington who I have used on numerous times without issue. I will never return to Chester again & I am very disappointed with their lack of customer service.
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Welcome to Halliwell Jones MINI, Chester. Your authorised local MINI retailer, with excellent offers on new and approved used MINIs. Visit us today.
