It’s a shame you can’t give minus stars. After our 7 seater family car was involved in a RTA, we were pleased to see the insurance were sending it to the “proper” dealership for repair as we hoped this would mean it was back on the road in no time and repaired to the highest standard. We couldn’t have been more wrong if we tried. We encountered excuse after excuse, problem after problem. They have now had our car for over 3 months which is longer that what we have had the car for ourselves! The communication is much to be desired, we have been told dates for them dates to be changed and be delayed every single time, I think so far we have been given maybe 5 or 6 different collection dates, they are inaccurate in relaying what information we have previously been told by them, no one ever seems to have a clue what’s going on, it’s just disgusting how they can operate in this manner. This is our family car, we have 4 young children and with 2 parents that makes 6… as a courtesy car we were offered a 5 seater mini, when we told them this was unsuitable due to us being a family of 6 we were reassured “oh but it’s a 4 door mini” when we AGAIN told them that a 5 seater didn’t have enough seats they told us “a mini is a suitable replacement” whether they expected us to throw a child in the boot I don’t know, but in what planet is a 5 seater mini a “suitable replacement” for a 7 seater X5? It is an absolute disgrace that they were unable to provide us with an adequate courtesy car or even offer up some sort of solution to help us out. I wonder if 2022 will be the year our car is returned to us?
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Welcome to Halliwell Jones MINI, Chester. Your authorised local MINI retailer, with excellent offers on new and approved used MINIs. Visit us today.
