On a par with Redrow for having the worst customer service I have ever experienced. They should be shut down, simple as that. Sold us an awful 520d touring, problem after problem and they couldn't care less. Sold us the car when it was on a recall for being a fire hazard but didn't mention that when we were stood there with our 1 year old and my partner ready to give birth to our second any day. We've been told lie after lie. You expect BMW to be expensive but I've literally had them try and sell me tyres that are double the price of the same tyre from ATS. They are completely incompetent when it comes to repairing the car. They couldn't diagnose issues after having the car for weeks that other garages have figured out in minutes. When fixing a problem we've had them damage the paint work.....and then deny any responsibility. The list is endless for issues we've had with them. As others have said, they do not care, they will not put anything right, once they have your money you won't see them for dust. If you want a BMW and Halliwell Jones Chester are your closest dealer......just don't even think about going there. Travel to another dealership that will value your custom. We all know that things go wrong but when they do, believe me, you don't want to have to phone up Halliwell Jones.
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Welcome to Halliwell Jones MINI, Chester. Your authorised local MINI retailer, with excellent offers on new and approved used MINIs. Visit us today.
