Oh dear what happened to Halliwell Jones. It used to be so good but absolutely no Customer Focus whatsoever. I went to see if i could book in to do some work on my car to find that they would not book me in without an inspection….but i know what needs doing why can’t i just book it in? No inspection then we wont warrant the work. Two weeks to wait for an inspection then at least another two weeks before we book you in ???? Then round and round again we go. How pathetic and I don’t understand why you wont warrant the work a customer pays for. I only gave 1 out of 5 as you can’t give less. If any of the leadership read this you need to understand what your legal team have done to your process and you need to think about who it is that pays for the Company….thats right its the Customer. I have booked in around the corner with someone else - guess what…is that what you need. No problem let’s book you in !!!
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Welcome to Halliwell Jones MINI, Chester. Your authorised local MINI retailer, with excellent offers on new and approved used MINIs. Visit us today.
