HiI had a service and MOT on 27 September 2023 at Halliwell Jones Chester. I waited SIX hours in the service centre for my car as I have a disability and there was no spare car. My car also showed an alert that it may roll away so they said they would investigate. My car Passed the MOT, but NOTHING was done on the service, not even an oil check which needed 1 litre to be put in when I checked. I had 1 tyre on that was the wrong size but the staff member didn't realise and tried to say I needed hundreds of pounds worth of wheel alignment doing. I addition they didn't realise there was no coolant either until I replaced the tyre (wrong size) and an 18 year old told me the tyre was the wrong size and there was no coolant and my car was about to seize up. With regard to the warning on my dashboard they flippantly said the whole dashboard needs replacing.I wouldn't trust them with my walking stick never mind keep me safe on the roads. I went to the BMW specialists to get the best help and quite honestly an 18 year old level 3 student knew more than them all put together.So unless you figure out why they thought it was OK for me to drive away in a dangerous vehicle and take my money I will never buy BMW ever again.
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Welcome to Halliwell Jones MINI, Chester. Your authorised local MINI retailer, with excellent offers on new and approved used MINIs. Visit us today.
