I bought a handpan online from HandpanWorld in Munich. The pan was supposed to be delivered within a maximum of four months, but after seven months it still hadn't arrived. I therefore chose to select a different handpan, based on a YouTube video. A completely different handpan was delivered. The handpan I had chosen turned out to no longer be manufactured, but it was still listed on the HandpanWorld website. After a lot of arguing and miscommunication, I was able to return this pan. I wanted my money back—it involved €2,360—but HandpanWorld did not agree to this because the pan I initially ordered was custom-made. I selected a different handpan for the second time, and it was delivered within four weeks. After a few weeks, I had the pan examined by a Dutch handpan company because I suspected something was wrong. It turned out that the pan had been in the HandpanWorld store for a very long time and had often been played by potential customers. As a result, two tones were not pure. After further investigation and contact with the manufacturer, it turned out that this pan had not been manufactured for a very long time. After eight months, emailing at least 30 times due to all the miscommunication and threats of a lawsuit, and reminders I received for pans I had already returned, I was completely fed up. This company has absolutely no idea what they are doing.
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