Filed a travel insurance claim in early September for a straightforward case: a cancelled flight leading to missed onward connections.It took about 2.5 months for HanseMerkur to respond. The response incorrectly stated that a cancelled flight was not covered under the policy, which is inconsistent with the actual policy wording.I appealed the decision, clarified the facts, and pointed out the relevant terms. Since then, I have been waiting again, with no substantive response, only being told that they are “very busy”.The main issue is not just the delay, but the lack of communication and the initial rejection based on an incorrect reading of the policy rather than a request for clarification or missing documentation.This has been a frustrating and time-consuming experience for what should have been a routine claim.
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Für die HanseMerkur als mittelständisches Unternehmen steht der Mensch im Mittelpunkt.
Wir sind ein Personenversicherer mit Schwerpunkt Krankenversicherung und der Spezialität Reiseversicherungen. Die Produktpalette der HanseMerkur wird durch attraktive Risiko- und Altersvorsorgeprodukte sowie Schaden- und Unfallversicherungen abgerundet.
