I received this product as a gift, and while it initially worked fine, it has stopped moving. I emailed days ago and requested a phone conversation, but these requests were denied. The provided phone number only directs me to email support, with no option to speak to someone. After numerous emails and requests for information, I was finally told that support was unavailable because it’s out of warranty, wasting my time and efforts during a challenging time with a newborn. My earlier experience with the product was positive, but the customer service is among the worst I've ever encountered.
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Happiest Baby SNOO, the safest and smartest baby bed and 5-second swaddle, 5 S's and baby sleep advice, and toddler tips brought to you by Dr. Harvey Karp.