I’m very disappointed with this product, which often shuts off unexpectedly, disrupting my infant’s sleep and raising safety concerns. It can stop rocking within minutes, displaying a false message about clip engagement. This happens almost nightly, leading to sleep deprivation and stress. The company’s customer service offered minimal troubleshooting, which didn’t resolve the issue. They acknowledged this as a known problem but only provide replacements for in-warranty units, leaving those of us out of warranty without solutions. Numerous complaints online suggest systemic issues with the product's design. For a $1,695 product marketed for reliability, this is unacceptable. The frequent malfunctions and the inadequate response of the company demand scrutiny into its safety and quality.
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