Extremely disappointing support experience—there was an argument with a mother of a newborn about the size of the swaddle provided. I mentioned that it didn’t fit. They claimed I was supposed to receive a larger swaddle, but it never arrived. That was a week ago! I'm only renting the item for a month. They informed me that it hasn’t even been shipped yet. This is unacceptable after paying a hefty monthly fee. They should feel embarrassed for treating mothers this way, especially during such a recovery period. I'm truly appalled.
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Happiest Baby SNOO, the safest and smartest baby bed and 5-second swaddle, 5 S's and baby sleep advice, and toddler tips brought to you by Dr. Harvey Karp.