happydaysparking.co.uk

Would leave 0 stars if I could - aggressive and threatening staff

Would leave 0 stars if I could.Aggressive, threatening and rude staff.On the way to the airport I called to say there was traffic on m25. I was told the driver would charge £25 per 5 minutes he had to wait. When I said I had followed their policy by calling in advance, I was told they’d have to cancel the meet and greet by one hour (meaning I’d miss my flight). They kept calling me as I was driving threatening that the driving would leave and I’d be charged £25 per minute. Very rude customer service- repeatedly shouting down the phone at me whilst I was driving.My flight was cancelled so I had to collect my car early £20 charge. I couldn’t bank transfer as I did not have my card reader. They refused to release my car until payment was made. I said I had cash but would need a receipt. The female cashier Leanne shouted down the phone that I was”pathetic” for wanting a receipt and “no normal customer wants that”. The driver arrived and was very aggressive. He refused to give a receipt for cash. He shouted at me and my elderly mother, shouting “I don’t need to hear from you”. He kept putting his hand in my face and my mothers to stop me from trying to explain that needed proof of payment . Only when I called my husband who told him what he was doing was illegal, he threw the keys at me and shouted to onlookers “wow! For the sake of £20! Wow!”.Avoid at all costs, the company must pay commission to its staff to get additional charges and they earn it with thr

Date of experience: Dec 06, 2025