happydaysparking.co.uk

DO NOT USE!

DO NOT USE!This is the worst named company ever! Should be called extremely Unhappy Days.I used the Meet and Greet service at Heathrow T2. On arrival, the first phone number to call them didn’t work. Eventually got through on the second one – they claimed that they tried to call me to confirm arrival but that I had given them the wrong number (miraculously, on my return they had the right number!). They said it would take 20 minutes after the allotted time for someone to meet me. An unprofessional looking woman did meet me and took the car. That hiccup on its own was fine and would not warrant a bad review, just average.Upon return, my flight arrived on time and I was with my baggage 20 minutes after landing. Perfect.Now, however, the first number to call for pickup went straight to answerphone and the second straight to voicemail with a full voicemail-box!I tried for over one hour and couldn’t get through to anyone. Imagine how that would make you feel...I was about to call the police to report theft of my vehicle, but something made me decide to walk up to level 4 of the car park, where there were manned desks for other Meet and Greet companies. Fortunately, one of them knew Happy Days and said this was happening to several people for the past week. He also had the phone number of one of the representatives, whom he kindly called and they confirmed they would pick up in 10 minutes.Had I not met this helpful chap, I was about to call a taxi and hand this matter over to the police.A few minutes later, one of the reps called me (using my number that they claimed not to have before) to say he was on his way. On meeting them (there were now three of them together), they complained that I should have called them and were surprised that the phone numbers on their booking sheet instructions did not work – I have checked the following day and they still don’t work! This is a very simple business to operate and you have to be grossly negligent, stupid or simply not care about your customers at all to get it so badly wrong.They had my full flight details and could easily have confirmed that the flight had arrived on time, and contact me but failed to even try. This is appalling and unprofessional and stress that you do not need after a flight; I was getting worried how I would get to work the next day. True, they’re cheap but I would never use them again; spend more elsewhere for a better service. I very rarely write reviews, but I don’t want other people to go through what I did. AVOID AVOID AVOIDBy the way, it was also impossible to get through to Skypark Secure, who I booked through, so they are just as useless at dealing with problems like this. They need to review who they are willing to act for as it is their reputation that is also at stake.

Date of experience: Aug 28, 2019