TERRIBLE SERVICE. Arrived at Heathrow T5 and called as instructed. Told to wait 10-15 minutes and no body came. So called again.. and again.. and told 10- 15 minutes each time until 1 hour later the driver turned up. On our return we phoned to be told again wait 10-15 minutes. But again nothing. So we proceeded to call 4 more times every 15 minutes, to be told your car is nearly there, your car is on the motorway, your car will be 5 minutes. On the final call I was told to stay on hold (but I wasn’t actually put on hold) only to over hear the whole conversation identifying that the car had never even left to go to the airport, as the ‘designated driver’ had decided to go home. Finally We got the car around an hour later. If they hadn’t lied about the whereabouts of the car we would have been more understanding.
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Happy Days Parking | Heathrow Airport Parking
