Absolutely appalling company. We booked a meet and greet service. Followed drop-off instructions only to be told we now needed to be on Level 5 at terminal 2, not level 4 which is what you are supposed to use for meet and greet service. We filmed and photographed our car before we left it with the driver. On return we had to call 4 times and waited over an hour for our car to be returned. Lots of excuses made about traffic problems. The car finally arrived and the bonnet was not closed properly. The driver immediately said that was how it was all along. We showed her the video of the car and she accepted it had been damaged. She called the office and the "owner" said that they had not touched the bonnet. When we said we had video evidence, he then changed the story to say that they had to open the bonnet to charge the battery and it wouldn't close. He then blamed us for having an "old car" and it was "wear and tear." Lies and denial rather than help to solve the problem. So, the driver had driven our car 14 miles with the bonnet not closed properly putting her own life, her passenger and other road users at risk. She didn't tell us that the bonnet was broken so if I hadn't spotted it we would have driven an unsafe car too. In the end, the driver left us in the drop off zone of terminal two with a disabled child and an un-driveable car. We were told to write an email but what is the point with this useless company who do not care. We had to call our car rescue company out. AVOID AVOID AVOID.
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Happy Days Parking | Heathrow Airport Parking
