An absolutely dreadful service, we have used several meet and greet services at Heathrow and other airports without any problem at all. We made the mistake of choosing Happy Days because they were a bit cheaper than the others, what a mistake. We started to get a bad feeling when we turned up at Heathrow T3 to be met by a chap in jeans and t shirt as opposed to the normally smartly turned out uniformed staff that we've experienced from other companies, apart from that though pick up was OK. I photographed my car which was in pristine condition. We had arranged a pick up time of 0730 in the morning at the end of our holiday. We rang at 0650 as we were early getting through the airport and were told that the car was on its way, at 0730, no car - rang them and was told we're on the way, 10-12 minutes, 0745 no car - rang them told we're just leaving, 10-12 minutes. Finally the car arrived at 0805, Reason for the delay is that they couldnt find the key to the compound. When my car was returned there were two scratches to one of the alloys, the person who returned the car agreed the damage and photographed it. He was dressed in a t shirt and combat shorts, again unprofessional. I was invited to sign a form saying the car had been returned to me in good condition, this I feel was an attempt to nullify any later claim, I did sign but also wrote on the form about the damage. When we returned home I contacted the company to claim, they asked me to send photos of the damage, I said that the driver had taken them, they said they hadn't come out. They then later sent me an email denying liability so I'm having to take legal action against them. My advice is to pay the extra and go with a reputable company, this lot are a complete shambles and should not be allowed to operate, I have also complained to Heathrow airport about them.
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Happy Days Parking | Heathrow Airport Parking
