We called when we were 30 minutes out, we still had to wait 25 mins for our driver to arrive at Heathrow T4 to pick up the car. With 2 small children that was really not ok (and it was raining!). On arrival back in the UK we called as soon as we had our baggage (as they request). We were then in the agreed spot 20 mins later and had to wait a further 25 mins for our vehicle. I wrote to complain and got a reply from Yasmin at customer services, with several grammatical errors and very little punctuation, to say that they were sorry but the roadworks around Heathrow were the cause and could they offer us a 25% discount in future! I'd rather pay extra and get a decent service.
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Happy Days Parking | Heathrow Airport Parking
