I booked this service as the price was very competitive and I was hoping to save some time by not having to get some transfer bus to a parking lot in the vicinity of the airport. Although i gave the hotline a call 30 min before arriving at the airport, I had to wait for more than 1h at the meeting point. Luckily the flight was delayed so I managed to catch it. However, it is also not really legal to leave the car in the drop-off zone at the airport for more than 10 min. Finally a lady arrived by bus with the little paper slip on it that had my details. I didn't get any sort of receipt or whatever after handing over my car. The same thing happened when coming back. Although I called them half an hour before arriving, I had to wait another hour before a guy came with my car to hand it over. I checked around the car and when I put my back in the trunk i noticed that my replacement wheel was missing. After inquiring about it the driver called his boss referred to as Tony Singh and was told that they had to put on my replacement because one of my tires was flat. I drove to London from Bristol before I dropped off the car so there the tire was definitely not flat. I have no idea how they managed to flatten the tire. The worst part however was, that nobody was able to tell me what happened and that my normal tire which supposedely was flat was not in the car. As I managed to get the number from Tony Singh I called him about ten times in the following weaks to get my wheel back to me. He always managed to find some excuse why he couldnt speak at the moment and would call me back when he is in the office. That never happened. Eventually I just gave up as it was frustrating me too much. ....don't use this service...it will only cost you time nerves and money!
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Happy Days Parking | Heathrow Airport Parking
