Terrible company, rude and stressful to deal with. I expected they would do what was advertised which is ‘Heathrow parking made easy’. This was the reason, travelling as a single parent I booked the service, to ensure convenience and stress free. This could not have been further from the truth. In summary, on arrival (at exactly the time that I booked and called to confirm, and in line with the time they said they would meet me), it took 1 hour and 5 mins for them to turn up to collect my car from the agreed collection time, after 7 phone calls to chase. This put us late through securing and check in, but was told it was ‘my fault’ if we were late or we missed our plane. We had to run through Heathrow to get to our departure gate.On return, it only took a mere 12 phonecalls for them to turn up 1 hour and 44 mins after the agreed collection time, including being hung up on, Talking over me, and lying about the drivers whereabouts (confirmed by the driver). I am not sure what I paid 3 x the price of a long stay car park for, as it certainly wasn’t convenient, stress free or budget friendly.No reply from any emails. They are quite happy to take your money and leave you and your kids waiting until they can be bothered to sort themselves out. Appalling.
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Happy Days Parking | Heathrow Airport Parking
