We booked Happy Days based on the information supplied by Skypark Secure, having used them once before.The whole experience this time round was completely unsatisfactory:- One the way to the airport, we tried calling the numbers for 10 minutes before someone finally answered- The arrival instructions we were given were completely different from the written instructions received at the time of booking- We had to wait almost 15 minutes for driver to arrive, despite giving ample notice of our arrival time- On arrival, when picking up our car, again we had to wait several minutes for our driver to arrive- When he did finally arrive, he showed us that one of the windscreens had been smashed, without offering any customer service, either an explanation, details on how to make a complaint, or reassurance that we would receive any compensation.- We contacted Skypark Secure, who denied all responsibility and told us to contact Happy Days- We have since complained to Happy Days, but are yet to receive any response, other than the standard automated email.The whole process from start to finish has been disgraceful! Why Skypark Secure continues to list this company is a total mystery.
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Happy Days Parking | Heathrow Airport Parking
