happydaysparking.co.uk

LATE, LIES and THREATS !!! Avoid Avoid Avoid.

We use valet parking regularly and the details on Looking4parking instructions were the same as we are used to for drop off and collection at T5 short stay car park so we thought it would be ok as every other company we have used have been fine and as it was a last minute booking unfortunately we didn't have time to read reviews so we paid the price with worry and possible future fines!This company avoid the usual drop off and collection zones presumably to avoid car parking fees which would be huge as they are so SLOW!Half hour before arriving at T5 we called the office to be barked at but we forgave them as we thought they might be busy and we drove to the usual drop off point level 4 short stay car park BUT they then called us to say they wanted us to drive down to the departures zone where half an hour later their unprofessional driver finally appeared. ALARM BELLS were ringing but we needed to check in so we reluctantly handed over our keys and hoped for the best but the WORST ever customer service and LIES and THREATS were yet to come which spoiled our return from a lovely trip.On arriving back at T5 we called upon collection of our luggage and these COWBOYS told us to go to the departures drop off zone where there are large signs saying that this is not allowed and that FINES will be imposed. We were at their mercy so had to wait worried in the cold for over an hour after repeated calls and being lied to.The passenger seat had been moved, the car smelt odd and there was extra mileage on the clock than expected but the worst thing was that the driver THREATENED to drive off back to the compound with my wife in the car after she complained at the VERY LONG WAIT . In hindsight had he done that it would have been KIDNAPPING and I would have involved the POLICE! I was on the verge of calling the police about my car at the hour stage let alone this but we were held to ransom as they had our car and keys!I made sure to video the driver and car that he got back into incase I need it for evidence! Really worrying and concerning that these cowboys are being allowed to advertise on well known sites and operate such a SHODDY SERVICE at such a prime airport. AVOID AT ALL COSTS!

Date of experience: Jan 11, 2020