I had my dog try the renal diet and unfortunately didn't take to it. I referred to customer service who kindly arranged the return as their guarantee suggested. In the exchange of emails I was told if I hadn't heard anything by a certain day then to let them know as they don't always get to know when a return has been put back into stock and they would investigate and refund as appropriate. After not hearing I did indeed notify customer service who has told me to wait as they are waiting to hear from their returns team. A further couple of days have gone by and I've emailed again but unfortunately haven't had a reply. This has left a bit of a taste in my mouth as the exemplary service at the start is now souring and I'm doubtful I will receive my money back. Such a shame as their foods my other dogs looked really appealing. Short term gain ends up long term loss. Hopefully not.
Claim your business profile now and gain access to all features and respond to customer reviews.
Specialising in natural dog food with novel proteins — ostrich, kangaroo, goat & horse. Hypoallergenic, grain free, sensitive diets in dry & wet recipes. The best natural dog food for healthy puppies, adult & senior dogs.
