happynest.com

I used Happy Nest laundry for many years, spending hundreds of dollars a month. The service was reli

I used Happy Nest laundry for many years, spending hundreds of dollars a month. The service was reliable and the quality of things was generally ok. The app never works properly or accurately, and the app was a big draw for me to this service. My clothes, towels, and sheets have been worn down using their services with lots of holes and bags created by their industrial machines. I had throw out 2 pairs of luxury sheets that were only 1 year old due to this. But in general, the service has been reliable.

Happy Nest recently lost more than half my laundry order. It contained hundreds of dollars of clothes, and an irrepelacable sentimental item that belonged to a deceased family member.

Happy Nest has treated my lost laundry as if it is no big deal, and hasn't apologized or expressed any sense of understanding. The worst part is I leave for a trip tomorrow and now most of the clothes I planned to pack are missing. They are acting as if it not a burden for a customer to have to replace a huge portion of their wardrobe due to their mistake. No one can afford to do this.

HapoyNest will only provide me with up to $200 total in compensation (at their discretion, so I likely wont even receive that much) for my laundry with hundreds of dollars of clothes in it.

I will be taking them to small claims court to recoup my full loss, as it is unacceptable they do not properly compensate their customers.

I referred multiple people to them, and wish I hadn't.

It is bad enough they lost my laundry. But the customer service repsonse and woefully inadequate compensation policy is what has really upset me.

Date of experience: Apr 09, 2026